FAQ
Where is Delicate Charms located?
We are located in the heart of Texas, and ship all over US exclusively.
What's this about a 30 Day Guarantee?
It's true! Most of our store products comes with a 30 day love it or send it back guarantee. Exclusions applicable on made to order, personalized orders, precious metals orders. If at any point in the first 30 days you decide that you're not 100% satisfied with your new products, return them for a refund—no questions asked. Shipping costs are non-refundable.
Simply contact us and we’ll get you set up with a return ASAP! Products must be returned in like-new condition to be eligible for a full refund.
Do you offer expedited shipping?
Yes. We offer multiple expedited options upon checkout you can select UPS Ground or USPS Express shipping at checkout for an additional fee. Rates are determined at checkout based on weight & location.** PLEASE NOTE ** - Delicate Charms do not guarantee transit times. All shipping times are estimates provided by the shipping carriers.
What is the US shipping cost?
We are proud to offer free shipping for all US orders over $150! Shipping for orders under $150 is a flat $5.99.
We also offer select UPS Ground or USPS Express shipping at checkout for an additional fee. Our shipment times are calculated in business days, from the date of shipment. All orders ship within 5 business day or less. Shipping costs are non-refundable. All orders ship from our studios in Houston Texas.
Can you ship my order to multiple addresses?
At this time, Delicate Charms does not ship orders to multiple addresses. You will have to individually put the address of each recipient on separate orders. We apologize for any inconvenience that this may cause.
When will my order arrive?
Please allow upto 5 business days for order processing** (depending on the time the order is placed). Once an order is shipped, it can take 1-5 business days to arrive (dependent upon your location and shipping method). The cutoff times for UPS Next Day Air & USPS Priority Mail Express same day shipments are Monday-Friday 4PM Central Time. You have the option to ship via USPS or UPS for all domestic orders. We will ship all packages out of our Texas location.
** Except for major holiday periods. Expect a few additional days until your order arrives**
*** Please note: Delicate Charms is not responsible for lost and stolen packages
How soon will my order ship?
Collection that in stock and ship within 2-4 business days from our end. Any jewelry made to order or customized will have different timelines. Preorders are typically shipped within 4-6 weeks from the date of checkout.
Do you ship to P.O. Boxes or APO and FPOs?
Yes, we sure do. If there is any issues on shipment delivery or address, we will attempt to contact customers based on provided information on checkout. Please note if an incorrect address was provided on checkout a resend fee will apply to redirect it to the right address.
Do you ship outside of the United States?
We're working hard to expand our shipping horizons, but at the present moment, our shipping services are limited to the United States due to unreliable delivery customs or courier coverage. While we understand the desire for international accessibility. Our intention is to ensure a seamless and satisfactory experience for all customers before extending our services globally. Your understanding during this period of preparation is greatly appreciated.
Can I change or cancel my order?
Email our team immediately so we can try to make any changes or cancel of your order before shipment. We strive to get orders shipped out as quickly as possible, which means we may not be able to catch your order in time to adjust or cancel it. If the order has not already been shipped out, we'd be more than happy to get the items of your choice swapped or removed. If the order has been shipped not a problem once your receive it we will send you return instructions. Please note that original shipping fees are non-refundable.
Does Delicate Charms take telephone orders?
We're not set up for telephone orders at the moment. But don't sweat it – our super user-friendly online store is ready and waiting to take your orders with a click and a smile!
How do I know if my order was processed and/or shipped?
Upon completion of your order / checkout, you will receive a confirmation email with your order details. Once your order has shipped, we will send you an email confirmation that includes the tracking number for your package. Be sure to check your spam and or junk mail folders if you believe your order has been processed and you didn’t receive an email.
Can I use more than one promo code on an order?
While we love a good deal, our promo party unfortunately only allows for one promo code per order.
I can't login to my account - what's going on?
If you can't access your account, one of two things can be happening. Either you have entered an incorrect password, or you haven't created account with us. Shoot us an email and we'll be happy to help you.
FYI: Placing an order on our website will NOT create an account.
Where can I find my order number and order history?
Check your confirmation email immediately after placing and order. Be sure to check spam folder in case its the first time you’re receiving an email from us.
I haven't received my confirmation email.
Be sure to check your spam folder, and if you still don't see it, send our team an email and we'll get that taken for you ASAP.
I want to make an exchange.
Exchanges fall under the same guidelines as returns. If you'd like to make an exchange at any time during your 30 Day Return Period, just send our team an email and we can set that up for you! Exchanges can NOT be made outside of the return period.
How will my order ship?
Our jewelry is incredibly durable and ships in a padded mailer. Larger orders may ship in a box. Each piece of jewelry comes beautifully packaged in a gift box perfect for gifting(Or self-gifting!). No receipts or invoices will be included in the shipment, so they are perfect to ship directly to a recipient if you are on a time crunch.
Can I order gifts in bulk for my medical team or colleagues?
Absolutely! When it comes to ordering gifts in bulk for your medical squad, we're all about spreading the love. And guess what? There's no minimum order quantity to worry about. If we don’t have it in store. It would take a minimum of 4 weeks time to get work our magic and make sure everyone gets a dose of appreciation right on time!
When will my preorder item ship?
Our preorder items are unique and sell out right away. The best way to ensure availability for these pieces is to place a preorder.
Preorder Details:
- Payment is charged immediately at checkout, not when the item ships.
- Please allow up to 4 weeks from the date of checkout for shipping on preorders — this is an approximation communicated by our manufacturer. 4 weeks is the maximum lead time, but most of the time preorders will ship much sooner than 4 weeks.
- If at any time you would like to cancel your preorder for a full refund to the original method of payment, please do so prior to shipping (you will be notified by email when your item has shipped).
- If you need to cancel your preorder or update it in any way, please email us
- If you are ordering a preorder item with an in-stock item, you will only be charged shipping once at the initial time of purchase. You will not be charged again when your preorder has shipped.
• • For returns on preorders, you have 30 days from the day that you received the order — not the date on the original invoice as this is the order date.
Can you notify me when a product is back in stock?
Yes. If a product is out of stock, simple click the “Notify me when Available” link on the specific product page and enter your email address. You can also subscribe to the Delicate Charms Newsletter, follow us on social media.
Miscellaneous
Do you carry your products in store?
We primarily sell directly to our customers through our website, but we also sell through a few select boutiques which we screen on a case by case basis. We want to make sure that Delicate Charms is a good fit for the companies we work with and that our products are represented well. If you would like more information, please contact us with information about your shop.